Policies and alternative arrangements

Learn more about the policies and alternative arrangements we offer to retailers.

About our policies

We frequently review our policies in line with the Retailer Wholesale Group (RWG) good practice guides and have partially adopted them all, apart from the gap and vacancy incentive schemes. 

We aim to update our policies each year and will always ask for feedback from retailers when making any changes. 

RWG good practice guide Adoption status
Unplanned events Full
Disconnection for non-payment Full
Return to sewer allowance Full
Leak allowances Full
Data logging Partial
Gap site and vacancy incentives Full

Policies and documents

If you have a question about any of our policies or documents, please call our Wholesale team on 0330 123 1122 (Monday to Friday, 7:30am to 6pm).

Alternative arrangements

If you would like to discuss an alternative credit or payment arrangement, please email wholesalefinance@wessexwater.co.uk or call 01225 528234.

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  • Wholesale charges

    View the current and previous wholesale charges for our services.