Policies and alternative arrangements

Learn more about the policies and alternative arrangements we offer to retailers.

About our policies

We frequently review our policies in line with the Retailer Wholesale Group (RWG) good practice guides and have partially adopted them all, apart from the gap and vacancy incentive schemes. 

We aim to update our policies each year and will always ask for feedback from retailers when making any changes. 

RWG good practice guide Adoption status
Unplanned events Full
Disconnection for non-payment Full
Return to sewer allowance Full
Leak allowances Full
Data logging Partial
Gap site and vacancy incentives Full

Policies and documents

If you have a question about any of our policies or documents, please call our Wholesale team on 0330 123 1122 (Monday to Friday, 7:30am to 6pm).

Document download

  • Non-household alternative eligible credit support policy

    non-household-alternative-eligible-credit-support-policy.pdf - (263kb)

    Non-household return to sewer allowance policy

    non-household-return-to-sewer-allowance-policy.pdf - (44kb)

    Non-household leakage allowance policy

    non-household-leak-allowance-policy.pdf - (252kb)

    Accredited Entities Addendum

    accredited-entities-addendum.pdf - (47kb)

    Wessex Water Wholesale Service Guarantee Scheme

    wessex-water-wholesale-service-guarantee-scheme.pdf - (222kb)

    • Alternative arrangements

    If you would like to discuss an alternative credit or payment arrangement, please email wholesalefinance@wessexwater.co.uk or call 01225 528234.

    Document download

  • Advanced Demand Side Management PLC Alternative Eligible Credit Support Agreement

    advanced-demand-side-management-limited-alternative-eligible-credit-support-agreement.pdf - (1.48mb)

    Everflow Ltd Alternative Eligible Credit Support Agreement

    everflow-limited-alternative-eligible-credit-support-agreement.pdf - (1.48mb)

    Everflow Ltd Alternative Payment Terms Agreement

    everflow-limited-alternative-payment-terms-agreement.pdf - (225kb)

    water2business Alternative Payment Terms Agreement

    water2business-alternative-payment-terms-agreement.pdf - (225kb)

    water2business Alternative Eligible Credit Support Agreement

    water2business-alternative-eligible-credit-support-agreement.pdf - (329kb)

    John Lewis Alternative Eligible Credit Support Agreement

    john-lewis-plc-alternative-eligible-credit-support-agreement.pdf - (1.44mb)

    Heineken UK Alternative Eligible Credit Support Agreement

    heineken-uk-limited-alternative-eligible-credit-support-agreement.pdf - (1.47mb)

    ConservAqua Ltd Alternative Eligible Credit Support Agreement

    consevaqua-limited-alternative-eligible-credit-support-agreement.pdf - (1.48mb)

    David Lloyd Leisure Ltd Alternative Eligible Credit Support Agreement

    david-lloyd-leisure-limited-alternative-eligible-credit-support-agreement.pdf - (1.48mb)

    Waterscan Ltd Alternative Eligible Credit Support Agreement

    waterscan-limited-alternative-eligible-credit-support-agreement.pdf - (294kb)

    J Sainsbury PLC Alternative Eligible Credit Support Agreement

    j-sainsbury-plc-alternative-eligible-credit-support-agreement.pdf - (1.45mb)

    Arla Foods Ltd Alternative Eligible Credit Support Agreement

    arla-foods-limited-alternative-eligible-credit-support-agreement.pdf - (1.47mb)

    Marston Plus Plc Alternative Eligible Credit Support Agreement

    marston-plus-plc-alternative-eligible-credit-support-agreement.pdf - (2.93mb)

    First Business Water Ltd Alternative Eligible Credit Support Agreement

    first-business-water-ltd-alternative-eligible-credit-support-agreement.pdf - (1.47mb)

    Elis UK Limited Alternative Eligible Credit Support Agreement

    elis-uk-limited-alternative-eligible-credit-support-agreement.pdf - (1.47mb)

    Water Plus Limited Alternative Eligible Credit Support Agreement

    water-plus-limited-alternative-eligible-credit-support-agreement.pdf - (1.41mb)

    Stonegate Pub Company Limited Alternative Eligible Credit Support Agreement

    stonegate-pub-company-limited-alternative-eligible-credit-support-agreement.pdf - (1.45mb)

    Castle Water Limited Alternative Eligible Credit Support Agreement

    castle-water-ltd-alternative-eligible-credit-support-agreement.pdf - (1.47mb)

    Pennon Water Services Limited Alternative Eligible Credit Support Agreement

    pennon-water-services-limited-alternative-eligible-credit-support-agreement.pdf - (1.47mb)

    Clear Business Water Limited Alternative Eligible Credit Support Agreement

    clear-business-water-limited-alternative-eligible-credit-support-agreement.pdf - (313kb)

    Anglian Water Business (National) Limited Alternative Eligible Credit Support Agreement

    anglian-water-business-national-limited-alternative-eligible-credit-support-agreement.pdf - (1.47mb)

    One Business Water Limited Alternative Eligible Credit Support Agreement

    one-business-water-limited-alternative-eligible-credit-support-agreement.pdf - (1.41mb)

    • Wholesale charges

    View the current and previous wholesale charges for our services.
    Our charges