We frequently review our policies in line with the Retailer Wholesale Group (RWG) good practice guides and have partially adopted them all, apart from the gap and vacancy incentive schemes.
We aim to update our policies each year and will always ask for feedback from retailers when making any changes.
| RWG good practice guide | Adoption status |
|---|---|
| Unplanned events | Full |
| Disconnection for non-payment | Full |
| Return to sewer allowance | Full |
| Leak allowances | Full |
| Data logging | Partial |
| Gap site and vacancy incentives | Full |
If you have a question about any of our policies or documents, please call our Wholesale team on 0330 123 1122 (Monday to Friday, 7:30am to 6pm).
Non-household alternative eligible credit support policy
non-household-alternative-eligible-credit-support-policy.pdf - (349kb)Non-household return to sewer allowance policy
non-household-return-to-sewer-allowance-policy.pdf - (69kb)Non-household leakage allowance policy
non-household-leakage-allowance-policy-1.pdf - (257kb)Addendums to the WIRSAE Generic Code of Practice
addendums-to-the-wirsae-generic-code-of-practice.pdf - (701kb)Wessex Water Wholesale Service Guarantee Scheme
wessex-water-wholesale-service-guarantee-scheme.pdf - (222kb)Pennon Water Services Limited Alternative Eligible Credit Support Agreement
pennon-water-services-limited-alternative-eligible-credit-support-agreement.pdf - (1.47mb)If you would like to discuss an alternative credit or payment arrangement, please email wholesalefinance@wessexwater.co.uk or call 01225 528234.
Advanced Demand Side Management PLC Alternative Eligible Credit Support Agreement
advanced-demand-side-management-limited-alternative-eligible-credit-support-agreement.pdf - (1.48mb)Everflow Ltd Alternative Eligible Credit Support Agreement
everflow-limited-alternative-eligible-credit-support-agreement.pdf - (1.17mb)Everflow Ltd Alternative Payment Terms Agreement
everflow-limited-alternative-payment-terms-agreement.pdf - (225kb)water2business Alternative Payment Terms Agreement
water2business-alternative-payment-terms-agreement.pdf - (225kb)water2business Alternative Eligible Credit Support Agreement
water2business-alternative-eligible-credit-support-agreement.pdf - (329kb)John Lewis Alternative Eligible Credit Support Agreement
john-lewis-plc-alternative-eligible-credit-support-agreement.pdf - (1.44mb)Heineken UK Alternative Eligible Credit Support Agreement
heineken-uk-ltd-alternative-eligible-credit-support-agreement.pdf - (317kb)ConservAqua Ltd Alternative Eligible Credit Support Agreement
conservaqua-ltd-alternative-eligible-credit-support-agreement.pdf - (1.42mb)David Lloyd Leisure Ltd Alternative Eligible Credit Support Agreement
david-lloyd-leisure-ltd-alternative-eligible-credit-support-agreement.pdf - (322kb)Waterscan Ltd Alternative Eligible Credit Support Agreement
waterscan-limited-alternative-eligible-credit-support-agreement.pdf - (294kb)J Sainsbury PLC Alternative Eligible Credit Support Agreement
j-sainsbury-plc-alternative-eligible-credit-support-agreement.pdf - (1.45mb)Arla Foods Ltd Alternative Eligible Credit Support Agreement
arla-foods-wwsl-alternative-eligible-credit-support-agreement.pdf - (326kb)Marston Plus Plc Alternative Eligible Credit Support Agreement
marston-plus-plc-alternative-eligible-credit-support-agreement.pdf - (2.93mb)First Business Water Ltd Alternative Eligible Credit Support Agreement
first-business-water-limited-alternative-eligible-credit-support-agreement.pdf - (1.42mb)Elis UK Limited Alternative Eligible Credit Support Agreement
elis-uk-limited-alternative-eligible-credit-support-agreement.pdf - (1.43mb)Water Plus Limited Alternative Eligible Credit Support Agreement
water-plus-limited-alternative-eligible-credit-support-agreement.pdf - (1.41mb)Stonegate Pub Company Limited Alternative Eligible Credit Support Agreement
stonegate-pub-company-limited-alternative-eligible-credit-support-agreement.pdf - (1.45mb)Castle Water Limited Alternative Eligible Credit Support Agreement
castle-water-limited-alternative-eligible-credit-support-agreement.pdf - (1.40mb)Pennon Water Services Limited Alternative Eligible Credit Support Agreement
pennon-water-services-limited-alternative-eligible-credit-support-agreement.pdf - (1.47mb)