Our promise to retailers

We are committed to delivering the highest level of service to all retailers and their customers.

What is our promise?

We aim to deliver excellent standards at all times and put things right as quickly as possible.

If we do not meet our high standards, you and your customers may be entitled to compensation. 

Our promise covers the following areas:

  • written complaints
  • appointments and visits
  • leaks
  • working in the street
  • water quality
  • water supply interruptions
  • lead pipes
  • water pressure
  • water flooding
  • sewer flooding.

Unhappy with our service?

If you think the quality of our service has fallen below our usual standards, read our promise to find out if you are entitled to compensation.


Our promise